Refund policy

Our returns promise

Every order from Natural Ozone is covered by clear, fair terms: a six-month home trial on ozone therapy equipment and bundles, 30-day returns on our sanitisation machines, and a one-year warranty on all equipment. If anything is faulty, we put it right at our cost.

Ozone therapy equipment and bundles: six months, and yes, you should use it

You cannot know whether home ozone therapy suits you without actually trying it, so we would rather you did. This covers our ozone therapy generators, oxygen concentrators and every bundle. Using the equipment during your trial does not affect the guarantee - that is what the trial is for.

You have six months from the day your order is delivered. To qualify for a full refund, with no restocking fee, the equipment needs to come back:

in working order,
clean, and
complete - all parts, fittings, manuals and original packaging.

If equipment comes back damaged, not working through misuse, or with parts missing, we may reduce the refund - and we will always confirm the exact figure with you before you post anything. Please contact us first so we can give you the correct return address. Return postage is at your cost, and we are not able to refund the original delivery charge.

The accessories inside your bundle

The machines in your bundle are covered by the home trial whether you have used them or not. The accessories that touch the body or carry water or oil are different - oil and water bubblers, ear stethoscopes, cupping sets, limb bags, steam saunas, catheters, cannulas and insufflation bags cannot be resold once they have been used, and the same applies to opened gels, oils and supplements.

Accessories returned unused and unopened with your bundle are refunded in full.
The value of any used or opened items is deducted from the bundle refund.
We will confirm the exact refund figure before you send anything back.

The same rule applies to these accessories when bought on their own: they can be returned unused and unopened within six months.

Sanitisation machines: 30-day returns, unused

This applies to our high-output ozone machines for air, surface and water sanitisation: PURIMAX, Microbe Mister, the Multipurpose Ozonator and the Spa-zonator. Once one of these machines has been run it cannot be sold as new, so we can only accept them back unused, in their original packaging, within 30 days of delivery. They all carry the one-year warranty below, and anything faulty is covered regardless.

Gels, oils, supplements and hygiene items: unopened only

Ozonated gels and oils, supplements and the Floss n Gloss oral irrigator can only be returned unopened, within the same six months. For hygiene and product-safety reasons we cannot resell them once a seal is broken.

One-year warranty

All Natural Ozone equipment carries a one-year warranty from the date of shipment, covering faults in materials and workmanship under normal household use. If something fails within that year, contact us and we will arrange a repair or a replacement.

The warranty does not cover damage caused by oil or water being drawn back into a generator, accidental damage, use outside the intended purpose described below, or ordinary wear on consumable parts such as tubing and catheters. It sits alongside your rights under the Consumer Guarantees Act; it does not replace or limit them.

What the OZONODE is built for

The OZONODE is designed, and guaranteed, for ozone therapy protocols - the ones set out in our Protocol Handbook. It is a therapy generator, not a continuous-duty machine.

Do not run it for more than 40 minutes at a time. Switch it off and let it rest for at least 10 minutes before running it again. Every home ozone therapy protocol sits comfortably inside that limit.
It is not an air purifier. It is not built to ozonate a room, a car or a fridge, and should not be used that way.
It is not built for making ozonated olive oil, or any other ozonated oil. Ozonating oil takes many hours of continuous running, which the unit is not designed for.

Running the OZONODE for air purification, oil production or any other continuous-duty use is outside its intended purpose, and damage caused that way is not covered by the warranty.

If that is what you are after, we have machines built for it: the PURIMAX, Microbe Mister and Multipurpose Ozonator are designed for air, surface and water sanitisation, and our ozonated Olive, Jojoba and Hemp gels are made here in New Zealand under controlled conditions. If you are not sure which machine suits what you want to do, please ask us before you buy - we would much rather point you to the right one.

If your item is faulty, damaged or not as described

Your rights under the Consumer Guarantees Act apply in full, and nothing on this page limits them.

Contact us and we will arrange the return. You will not pay return postage.
Depending on the fault we will repair the item, replace it, or refund you in full including the original delivery charge.
There is no restocking fee, and we do not impose a time limit of our own on faulty goods.
If something arrives damaged, a photo emailed to hello@naturalozone.co.nz is usually all we need.

Fair use

The home trial exists so you can find out what works for you. We may decline repeat returns that suggest it is being used as a hire service.

How to start a return

Email hello@naturalozone.co.nz or phone / WhatsApp +64 21 116 2490 with your order number and a line about what has gone wrong, or what you would like to send back. Please do get in touch before returning anything, so we can give you the right address.

Refunds are made to your original payment method, normally within five working days of the item reaching us.

Natural Ozone Ltd, 56 Park Terrace, Lyttelton, New Zealand 8082