Review Policy
We publish customer reviews because we think they are the most useful thing a prospective buyer can read. This page explains how we collect them, how we verify them, and the limited circumstances in which we will decline to publish one.
How we collect reviews
Reviews are collected through Stamped, an independent review platform. After an order is delivered we send an email inviting the customer to leave a review. We do not write reviews ourselves, and we do not commission or purchase them.
Verification
Reviews collected through a post-purchase invitation are marked Verified Buyer. That badge means our records show the reviewer bought the product from us. Reviews submitted directly through the review form, without a matching order, are published without that badge.
We do not edit reviews
We cannot change the wording, rating or author of a review. Our review platform does not permit it and we would not do it if it did. Our only decision is whether a review is published.
What we will not publish
We may decline to publish, or may unpublish, a review that:
- states or implies that a Natural Ozone product diagnoses, treats, cures or prevents a disease or medical condition;
- names a third party, or contains personal or health information about someone other than the reviewer;
- is abusive, discriminatory, obscene or defamatory;
- contains contact details, spam or promotional links;
- relates to a matter that is not about the product or the service, such as a courier delay outside our control (we will still read these and respond to the customer directly);
- we have reason to believe is not genuine.
Reviews describing medical conditions
New Zealand law restricts the therapeutic claims that may be made about products of this kind. We may decline to publish, or may unpublish, a review that states or implies that a Natural Ozone product diagnoses, treats, cures or prevents a disease or medical condition. This is a legal requirement and it applies regardless of whether the review is positive or negative.
Where we decline a review on this basis we will email the reviewer to explain why, and invite them to resubmit describing their experience of owning and using the product instead.
Natural Ozone products are wellness products for home use. They are not intended to diagnose, treat, cure or prevent any illness.
We do not remove reviews for being critical
A low rating is not a reason to decline or remove a review. Our moderation is content-based and neutral as to sentiment. Critical reviews stay published, and we generally reply to them publicly. Every review we decline is logged with the reason it was declined.
Incentives
We do not offer a discount, credit, entry into a draw, or anything else of value in exchange for leaving a review, and we never offer anything in exchange for a positive one. Any discount we offer after a purchase is offered to every customer on the same terms, whether or not they review.
How reviews are displayed
Star ratings and review counts shown on a product page are calculated from published reviews for that product. Reviews are shown newest first by default and can be sorted and filtered by rating, including lowest first.
Questions, or asking us to remove your review
If you would like your review amended or removed, or you believe a published review breaches this policy, email us at hello@naturalozone.co.nz and we will respond within five working days.
Last updated: August 2026